Privacy Policy

Here you can find the various legal and compliance documents that are applicable across the Arabian Mile, including Privacy Policy, Code of Conduct for Suppliers, and our standard delivery terms.

At Arabian Mile, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, website, mobile applications, or engage with us as a client, vendor, or partner in our logistics and supply chain operations. By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

Use of Content

All content on this site is for general information only. You may not copy, modify, or reuse it without permission.

Your Responsibility

You agree to use the website in a lawful and respectful way. Do not try to harm, hack, or misuse the site or its services.

No Guarantees

We do our best to keep the site accurate and running smoothly, but we cannot guarantee it will always be available or error-free.

Legal Compliance

Arabian Mile is committed to complying with the Protection of Personal Data in an Electronic System, and its implementing rules and regulations.

Information Accuracy

You must only submit to us, our authorised agent or the Platform, information which is accurate and not misleading and you must keep it up to date and inform us of changes. We reserve the right to request for documentation to verify the information provided by you.

Personal Data Collection

When you create a Arabian Mile account, or otherwise provide us with your personal information through the Platform, the personal information we collect may include:

• Name (including first and last)
• Delivery Address (including residential and workplace)
• Email Address
• Telephone Number
• Information concerning the products purchased (including product description, quantity and billing information)
• Any other information that may be reasonably required to facilitate the delivery of products

How We Use Your Information

The personal information we collect from you will be used for:

• Managing administrative and business operations
• Performance of your delivery service
• Tracking and analytics of your delivery
• Notifying you regarding order status
• Contacting you for feedback
• Handling queries and requests
• Conducting investigations relating to disputes
• Improving service delivery and customer experience
• Processing insurance claims and payments
• Legal compliance and dispute resolution

Data Protection

At Arabian Mile, we take all reasonable steps to protect your Personal Data against unauthorized disclosure. We implement strict standards of security across our operations to prevent any leakage, loss, damage, or unauthorized copying of your Personal Data in our systems.

Your Rights

You have the right to:

• Access your Personal Data in our systems
• Amend, correct or edit your Personal Data
• Withdraw consent to our use of your Personal Data
• Report unauthorized use of your Personal Data

Legal Disclosure

Arabian Mile has the right to disclose your personal information to legal, regulatory, governmental, tax, law enforcement or other authorities if we have reasonable grounds to believe that disclosure is necessary for meeting any obligations, requirements or arrangements, whether voluntary or mandatory.

Changes to Terms

We may update these terms from time to time. Please check this page regularly for any changes.

Contact Us

If you have questions about these terms, please contact us at:

[email protected]

We will respond to your inquiry within 48 hours.